Technical Issues  — PRAC Case Studies

To use all Qpractice features, you must use an updated browser. You will also get the best performance when using the most updated operating system.

Qpractice can not guarantee performance for customers that do not have a current operating system supported by Apple or Microsoft and/or do not use or cannot update to the latest version of current browsers.

To receive technical support and help troubleshoot your issue, we will require information about your system. Please visit and share the information with us.

To learn more about which systems we support, please visit this page.

For help understanding your results, see Understanding Quiz Answers.

PRAC Case Studies

The entire quiz or test runs in your browser, so it’s important to keep it updated. It’s best to set this to happen automatically. Because the entire quiz runs in your browser, do not refresh the page while taking a quiz or practice test — you’ll lose your work.

To see which version you are using, visit We may require this information from you when you open a support ticket.

Most times, the best option is to use the native browser. But if you are using an older operating system and you still are having trouble after following these directions, try a fresh install of Google Chrome.

If you are using Windows 10, you will usually get better performance using Microsoft Edge.

For Mac, especially retina displays, you’ll get better performance with Safari.

IMPORTANT! If you are using Safari on your desktop, go to Preferences > Privacy and “Never block cookies.” Cookies are necessary for your access and for quizzes to function.

To set whether Safari blocks cookies in iOS  (for FX and PX quizzes only), tap Settings > Safari > Privacy & Security > Block Cookies. Choose “Always Allow” or “Allow from websites I visit.”

Qpractice does NOT support Internet Explorer, and we no longer recommend Firefox.

You MUST use a desktop or laptop and mouse.

Do not use a touchpad or touchscreen. We strongly recommend using a wired internet connection for all half and full-length practice tests.

If you are using a device with touch screen technology OR an HD (retina) display, please use the latest version of the native browser,  Safari/Edge. It is designed to calculate the math required for higher density pixel resolution. You make experience sticking or dragging in another browser.

If you are using Safari on a desktop, go to Preferences > Privacy and set it never to block cookies.

To set whether Safari blocks cookies in iOS, tap Settings > Safari > Privacy & Security > Block Cookies. Choose Always Allow or Allow from websites I visit

Qpractice does NOT support Internet Explorer.

Please do not use an iPad or mobile; even to review your answers, they may not display correctly.

How to Rotate or Delete

To rotate or delete an answer after dragging it onto the page, click on the image until you see the blue rotate or delete buttons and follow the prompts. Stray answers will be counted as incorrect.

*To rotate at Prometric Centers, right-click to rotate instead. As of Fall 2019, CIDQ plans to remove the need for rotation from their tests — look for answer options in the orientation needed.

* To delete an answer at Prometric Centers, drag the answer back to the starting point to remove it from your answer canvas.

Case Study Resources and Exhibits

On Qpractice, these will open in a new tab/window. At Prometric Centers, this will open over the top of your screen where the item (question) is.

Navigating the Quiz

Use “FLAG QUESTION” instead of “NEXT QUESTION” to come back to a question later at the end.

You can only review and go back to questions in the current case study on the actual exam in Prometric Centers. Once you move on to the next case study, you cannot return to flagged questions in a previous case study.


Both on Qpractice tests and the actual exam, you must get  all parts of an item correct. There is no partial credit, and all grading is by computer.

All answer pieces must be placed completely within the given answer region. Correct answers placed outside/on border/overlapping the answer region are incorrect. Additional answers, unused or stray answers, are also incorrect. Be as precise in your placement as possible.


We generally recommend Google Chrome (free for Mac and PC) because it's usually self-updating, but if you're still having trouble, try to access the quiz in another browser (Firefox or Safari). If you have trouble with PRAC question types, we recommend using the native browser  — Edge or Safari. 

You may also need to clear your browser cache. See how here.

If you're unsure of your browser status, please visit and share the information with us.

Desktop Safari

Get the latest version of Safari for your Mac. You must enable cookies. Certain website features like our practice tests may not work correctly without this.

Change which cookies and website data are accepted: Select a “Cookies and website data” option:
RECOMMENDED > Always allow: Safari lets all websites, third parties, and advertisers store cookies and other data on your Mac.
Allow from websites I visit: Safari accepts cookies and website data only from websites you visit. Safari uses your existing cookies to determine whether you have visited a website before. Selecting this option helps prevent websites with embedded content in other websites you browse from storing cookies and data on your Mac.
Visit your My Account page, View, and start the course or quiz you want.
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