I'm having trouble with the quiz

To use all Qpractice features, you must use an updated browser. You will also get the best performance when using the most updated operating system.

Qpractice can not guarantee performance for customers that do not have a current operating system supported by Apple or Microsoft and/or do not use or cannot update to the latest version of current browsers.

To receive technical support and help with troubleshooting your issue, we will require information about your system. Please visit https://www.whatsmybrowser.org/ and share the information with us.

To learn more about which systems we support, please visit this page.

PRAC Case Studies

For retina or high density displays, we recommend using the native browser. For PC this is Edge, for Mac this is Safari.

IMPORTANT: Just like on the actual exam, PRAC Case Study question types are not supported on mobile devices. You cannot take or view your test results on mobile.

You must use a desktop or laptop and a mouse, not a touchscreen or touchpad. 


We generally recommend Google Chrome (free for Mac and PC) because it's usually self-updating, but if you're still having trouble, try to access the quiz in another browser (Firefox or Safari). If you are having trouble on PRAC question types, we recommend using the native browser  — Edge or Safari. Firefox may work, but has generally slower performance.

You may also need to clear your browser cache, see how here.

If you're unsure of your browser status, please visit https://www.whatsmybrowser.org/ and share the information with us.

Desktop Safari

Get the latest version of Safari for your Mac. You must enable cookies. Certain website features like our practice tests may not work correctly without this.

Change which cookies and website data are accepted: Select a “Cookies and website data” option:
RECOMMENDED > Always allow: Safari lets all websites, third parties, and advertisers store cookies and other data on your Mac.
Allow from websites I visit: Safari accepts cookies and website data only from websites you visit. Safari uses your existing cookies to determine whether you have visited a website before. Selecting this option helps prevent websites that have embedded content in other websites you browse from storing cookies and data on your Mac.
Visit your My Account page, View, and start the course or quiz you want

Mobile Safari (iOS)

Please update your device to the latest version of Safari.
To set whether Safari blocks cookies in iOS, tap Settings > Safari > Privacy & Security > Block Cookies
Choose Always Allow, or Allow from websites I visit

A cookie is a piece of data that a website puts on your device. Using cookies, the website can remember you when you visit again, and the webpage can be customized for you as a logged in member. Qpractice member content will not work unless you allow cookies.

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