How to Cancel, Change Subscription Length or Upgrade

To cancel your subscription, go to My Account -> Subscriptions -> View (on the subscription in question) -> Cancel

You can change subscription length between monthly plans (standard and premium), OR between the longer options.

If you need any help completing your subscription change or cancellation — please contact us.

To upgrade your subscription

Go to My Account -> Subscriptions -> View (on the subscription in question) -> Upgrade

To change your subscription

If you have a monthly subscription and want to buy a longer subscription, FIRST buy the longer one, then cancel your monthly subscription. My Account -> Subscriptions -> View (on the subscription in question) -> Cancel

If you want to change from Standard access to Premium, go to My Account -> Subscriptions -> View (on the subscription in question) -> Upgrade

As a reminder, all subscriptions automatically renew until you cancel. 

If you do not wish to continue your subscription after your exams, you must cancel before the renewal date. Your subscription will then show as pending cancellation, and you will keep access until the renewal date, after which you will not be charged again and your cancellation will be final. 

To resubscribe

You can resubscribe from My Account -> Subscriptions at any time. 

If you have trouble with this or forgot to cancel, please contact customer support within 3 calendar days of your renewal date.